This Privacy Policy ("Policy") is issued by jadewin ("jadewin", "we", "us", "our") and applies to all personal data collected through the jadewin website at jadewin.org, our mobile applications, and all associated services. This Policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy.
By registering a jadewin Account or using any part of the jadewin platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jadewin platform.
jadewin is committed to handling your personal data with integrity, transparency, and in accordance with applicable data protection legislation and international gaming authority requirements. We do not sell your personal data to third parties.
Data Controller
jadewin is the data controller responsible for your personal data collected through the jadewin platform. For any data-related enquiries, you may contact us at [email protected]. Our data protection contact for formal requests is [email protected].
Personal Data We Collect
jadewin may collect the following categories of personal data from you:
- Identity Data: Full legal name, date of birth, nationality, and a copy of government-issued identification documents (e.g., MyKad, passport) submitted during KYC verification;
- Contact Data: Email address, mobile telephone number, and residential address;
- Financial Data: Payment method details (e.g., bank account numbers, e-wallet identifiers for Touch n Go eWallet, Boost, GrabPay), transaction history, deposit and withdrawal records;
- Account Data: Username, encrypted password, account preferences, session history, and responsible gaming settings;
- Technical Data: IP address, browser type, device identifiers, operating system, and login timestamps;
- Usage Data: Games played, bets placed, wager amounts, promotion participation, and platform interaction logs;
- Communications Data: Records of correspondence with jadewin customer support, including live chat transcripts and email exchanges.
How We Collect Your Data
jadewin collects personal data through the following means:
- Direct interaction: Data you provide when registering a jadewin Account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
- Automated technologies: Cookies, server logs, and similar tracking technologies that record your interactions with the jadewin platform;
- Third-party sources: Identity verification service providers, payment processors, fraud detection services, and, where permitted, credit reference agencies.
How We Use Your Data
jadewin processes your personal data for the following purposes:
- To create, maintain, and administer your jadewin Account;
- To process deposits, withdrawals, and other financial transactions in MYR;
- To verify your identity and age (21+) in compliance with KYC and anti-money laundering obligations;
- To detect and prevent fraud, money laundering, and platform abuse;
- To provide customer support and resolve disputes;
- To personalise your experience on the jadewin platform, including game recommendations and promotional offers;
- To comply with applicable laws, regulations, and international gaming authority requirements;
- To send you service communications, including account notifications, security alerts, and promotional materials (where you have consented to receive them);
- To monitor and enforce responsible gaming obligations, including the application of player-set limits and self-exclusion periods.
Legal Basis for Processing
jadewin processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform our obligations under the jadewin Terms & Conditions, including account administration and transaction processing;
- Legal obligation: Processing required to comply with applicable laws, gaming regulations, and AML/KYC requirements;
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement;
- Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].
Data Sharing & Third Parties
jadewin does not sell your personal data. We may share your data with the following categories of third parties, strictly as necessary for the purposes described in this Policy:
- Payment processors: Including operators of Touch n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, and other supported payment methods, for the purpose of processing your financial transactions;
- Identity verification providers: For the purpose of KYC compliance and age verification;
- Game software providers: Limited technical data may be shared with licensed game providers solely to facilitate game delivery;
- Regulatory and law enforcement authorities: Where required to comply with legal obligations, court orders, or gaming authority investigations;
- Fraud prevention and security services: To detect and prevent fraudulent activity on the jadewin platform.
All third-party processors engaged by jadewin are contractually required to handle your data securely and only for the purposes specified.
Cookies & Tracking Technologies
jadewin uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse usage patterns. The principal categories of cookies used are:
- Strictly necessary cookies: Required for core platform functionality, including maintaining your login session and cashier operations. These cannot be disabled;
- Functional cookies: Used to remember your preferences, such as language and display settings;
- Analytics cookies: Used to measure platform usage and improve the jadewin user experience. Data collected is aggregated and anonymised;
- Marketing cookies: Used to deliver relevant promotional content, subject to your consent.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the jadewin platform.
Data Retention
jadewin retains your personal data for as long as your Account is active and for such further period as is required to comply with applicable legal, regulatory, and gaming authority obligations. In accordance with standard AML and gaming regulatory requirements, financial transaction records and KYC documentation are typically retained for a minimum of five years following account closure. Account data and game history may be retained for up to seven years. Marketing communication preferences are retained until consent is withdrawn. Data no longer required for any legitimate purpose is securely deleted or anonymised.
Your Rights
Subject to applicable data protection law and gaming regulatory requirements, you have the following rights in relation to your personal data held by jadewin:
- Right of access: To request a copy of the personal data jadewin holds about you;
- Right to rectification: To request correction of inaccurate or incomplete personal data;
- Right to erasure: To request deletion of your personal data, subject to jadewin's legal retention obligations;
- Right to restriction: To request that jadewin restricts processing of your data in certain circumstances;
- Right to object: To object to processing based on legitimate interests, including direct marketing;
- Right to data portability: To receive your personal data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, please contact [email protected]. jadewin will respond to all valid requests within 30 days. Note that certain rights may be limited by gaming regulatory obligations — for example, we cannot delete KYC records during mandatory retention periods.
Data Security
jadewin employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting internal data access to authorised personnel only, regular security audits and penetration testing, and multi-factor authentication for administrative access. Notwithstanding these measures, no internet-based system can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jadewin will notify affected players in accordance with applicable law.
Children & Minors
The jadewin platform is strictly for persons aged 21 years and above. jadewin does not knowingly collect personal data from individuals under the age of 21. If jadewin becomes aware that personal data has been collected from a person under 21, that Account will be immediately suspended and all data associated with it deleted or quarantined pending regulatory review. If you believe a minor has accessed jadewin, please notify us immediately at [email protected].
Amendments to This Policy
jadewin reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address associated with their Account at least 7 days before the updated Policy takes effect. The current version of this Policy is always accessible at jadewin.org/privacy-policy. Continued use of the jadewin platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.
Contact & Data Enquiries
For all privacy-related enquiries, data subject access requests, or concerns about how jadewin handles your personal data, please contact:
- Data enquiries: [email protected]
- Customer support (24/7): [email protected]
jadewin aims to acknowledge all data enquiries within 48 hours and resolve them within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant gaming authority or data protection supervisory body.
The core pillars of the jadewin data protection commitment.
256-Bit SSL Encryption
All data transmitted between your device and jadewin servers is encrypted with 256-bit SSL, the same standard used by Malaysian banks. Your login credentials, financial details, and personal information travel securely — always.
Strict Access Controls
Access to jadewin player data is restricted to authorised personnel only, on a strict need-to-know basis. Internal access logs are maintained and audited. No employee can access your financial data without a documented operational reason.
We Never Sell Your Data
jadewin does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data shared with partners is strictly limited to what is necessary for payment processing, identity verification, and platform operation.
Your Rights, Respected
You can request access to, correction of, or deletion of your jadewin personal data at any time. jadewin responds to all valid data subject requests within 30 days, subject to gaming regulatory retention requirements.
Transparent Cookie Use
jadewin only uses cookies necessary for platform operation, functionality, and — with your consent — analytics and marketing. We clearly disclose what each cookie category does and you can manage non-essential cookies via your browser settings.
Regular Security Audits
jadewin conducts periodic security reviews and penetration testing to identify and address vulnerabilities. Our data security posture evolves continuously to stay ahead of emerging threats to player data.
Privacy Questions? We're Here.
If you have questions about how jadewin uses your data, want to exercise your data rights, or simply want to understand more before creating an account, our support team is available 24/7.
Visit the jadewin FAQ